Support

ByteShooter Support

ByteShooter Support

Firstly the respective tuner (master) is responsible for the support.
He is comprehensive in addition obliged his customers to look.
Should it show itself that the problem stands unambiguously with the Byteshooter in direct connection,
if we are ready with pleasure to support the tuner in the solution of the problem.
Requirement for the help capacity:
the contact with us is produced exclusively about the tuner (master).
He has to give to us towards the following:
its name and address as well as the coding and sserial number of its ByteShooter master.
We reject a direct contact with his customers basically.
Entry of at least one report file of the actual problem case.
a telephone support can be granted only after the arrival and the evaluation of the report file.
Restriction:
should it show itself that the problem has originated from a faulty tuning file,v if we are entitled to charge for our expenditure.
Our supporters are active in the forum and also reachable by email.
We would like again to point out that we are not without complete information (*. prt files, vehicle data, ECUinhalt) can help.
If you find no help in the forum, do yourself and us a favor and email us the necessary data in work hours, the data are usually analyzed Timely and searched for a solution.

Thank you for understanding
ByteShooter Support